Terms and Conditions
These are the terms and conditions (the “Sale Terms”) that apply when you purchase products on our from Heavenly Flowers company swiss. By placing an order for merchandise through http://natural-remedy-for-rosacea.com, Heavenly Flowers microsites or mobile sites, or mobile applications (collectively our “Website”) or by phone, you accept these Sale Terms and agree to be bound by them. We may change the Sale Terms from time to time. By continuing to use our Website after we post any such changes, you accept the Sale Terms, as modified. If you have any questions about the Sale Terms or any aspect of your order, please contact our Customer Service department by sending us a message through the Contact Us tab that is accessible via the >> Contact us link on our Website or call +41 22 575 4774 (CH)
Order Acceptance and Billing
Orders can only be made on our website or via email >> email@example.com <<. Orders are subject to verification and acceptance before shipping. All billing information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of these Sale Terms and may result in cancellation of your order. Prior to accepting an order, Heavenly Flowers company reserves the right to request additional information from you to verify your identity and validate the billing information to process your order.
We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud prevention department. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s). You can pay with Visa or Mastercard via PayPal account or with direct Bank transfer (e-banking).
Heavenly Flowers reserves the right in its sole discretion to limit the quantity of items purchased per person, per household, per email address, per IP address or per order for any reason. These restrictions may apply to orders placed by the same account, the same credit card, and also to orders that use the same billing, email, IP and/or shipping address. We will notify you should such limits be applied.
Heavenly Flowers reserves the right to deny any order for any reason, including, but not limited to, the following situations:
Error in Billing, Payment or Shipping Information
Some orders cannot be processed due to an error in information you have provided, which includes, but is not limited to:
- an incorrect credit card or debit card number, expiration date and/or card security value, or information regarding other payment types;
- incorrect billing information (for example, if the billing information you provide is different from information your financial institution has on record);
- an insufficient or incorrect shipping address (including street address, city, state, zip or postal code);
- or any suspected fraudulent information.
Merchandise Shipping Delay or Unavailability
If an item of merchandise is delayed out of our distribution center or becomes unavailable, or if there is an error on our Website relating to the order (for example, an error relating to the price or description of merchandise), Heavenly Flowers may cancel the order. If this occurs we will contact you so you are aware.
Previous Fraudulent Order History
Heavenly Flowers may refuse to accept any order if fraudulent activity is suspected and may refuse to process subsequent orders from customers with a previous fraudulent order history. We also may refuse any orders connected with a previous credit card dispute.
If Heavenly Flowers rejects your order because of an error in pricing or other information about the merchandise, we will notify you at the email address you provided and ask you whether you would like to re-submit your order to purchase the relevant merchandise once the information in the order is validated. If we do not receive a response from you within seven days, Heavenly Flowers may cancel the order.
Pricing and Payment Policy
Pricing for merchandise may be different on our Website or from prices available in our stores or through our wholesale partners. Merchandise displayed on our Website is available while supplies last. The prices displayed on our Website are quoted in Euro.
Heavenly Flowers reserves the right to update and make corrections to information on our Website at any time and without warning and will not be held liable for any inaccurate information or for any information that has been omitted from our Website. Price and availability information are subject to change without notice.
Occasionally, Heavenly Flowers offers promotions through e-mails, catalogs, mailings and advertisements. Once you sign up and agree to receive promotional materials from Heavenly Flowers, you will receive e-mail promotions and offers that include special codes for free shipping or other discounts. To sign up for our promotions, please visit our website.
By using our Website, you acknowledge and agree that excessive abuse or misuse of promotional codes and other promotions may result in cancellation of the order or item. In order to allow fair redemption and distribution of promotions to our registered clients, Heavenly Flowers may restrict redemption to one per person, per household, per email, per IP address or per order for any reason. Promotional codes are limited in nature and may expire or discontinue with or without notice.
Promotional codes may not be copied, sold, or otherwise shared. They are not redeemable for cash and are subject to cancellation or change at any time for any reason.
Products, product warranties, insurances, ordering and shipping, compensations in cases of damages the products
The Heavenly Flowers commits itself that after depositing, it consigns the products based on the customer’s wishes. This applies when the product is in stock. The Heavenly Flowers reserves its right, that in sole discretion it can change the price of products, the product list, and to change the specifications of goods, as well can terminate the selling of a product, and it can introduce new products.
Along with the legal guarantees and the warranty, Heavenly Flowers ensures that it prepares its products under continuous quality control conditions. In case the Customer identifies a shortcoming in product at the time of delivery, the Customer should in writing notify the representative of the company within 2 days after receiving the product.
If the Heavenly Flowers becomes aware of the deficit, subsequently and immediately must start to perform the replacement. The Heavenly Flowers must behave willingly and politely in front of the complainting person, in accordance with the Code of Ethics and the Business Conduct Rules of the Heavenly Flowers, the replacement of the defective product happens in collaboration with the Heavenly Flowers.
In order to protect the common interest, we prefer a combined general product liability insurance. The insurance policy covers the obligations applying to the purchased Heavenly Flowers product. Our insurance with the carrier company covers the issues during transport. The insurance policy does not cover the costs of the official legal advise. In case the usage of this protection becomes necessary, the customer will have to use her/his own insurance, possibly through a direct insurance company.
Ordering and delivery
The full payment has to be done at the ordering of materials and products. Only inambiguous and paid orders will be processed. The Heavenly Flowers after receipt of the order complies with the standards specified in the delivery information section.
If for any reason you are not satisfied with the products, within 7 days after the goods’ receipt they can be returned to the international center of Heavenly Flowers. Your objection regarding the product you are bound to communicate within 2 days in writing to Heavenly Flowers >> firstname.lastname@example.org.
A 100% money back guarantee refers to undamaged, unopened products, which can be issued to further sale, at the market price in the moment of purchase. In cases of dissatisfactions because of quality, with respecting the above deadlines of the Heavenly Flowers, after examining the returned product, Heavenly Flowers decides at its discretion about the nature and extent of compensation. In case if the product ordered by you is on shortage, in that case theHeavenly Flowers offers first a replacement product on equivalent quality, or price.
In case if you decide not to make use of the possibility of buying the substitutional product, then the price of the absent product theHeavenly Flowers transfers back to the bank account specified by you in writing. In each case, the partner is required to keep the delivery note from the package, and a copy of it to send in email together with the complaint to Heavenly Flowers. In case if the partner cannot present the delivery note, in that case the compensation can not be executed.
Heavenly Flowers welcomes feedback on your experience with our merchandise. We will publish on our Website both positive and negative comments, so long as the comments, reviews or testimonials (collectively, “Testimonials”) are accurate, constructive and not misleading. If you submit Testimonials that we do not publish on our Website, our customer service department may contact you in order to improve our product quality and service.
We also reserve the right to edit all Testimonials for length, spelling, grammar, or for any other reason in our sole discretion so long as the meaning of the Testimonial is not materially altered. By submitting a Testimonial to Heavenly Flowers, you hereby grant to Heavenly Flowers the unrestricted right to use your Testimonial in perpetuity, through any and all media formats and media channels now known or hereinafter developed, without compensation, and to identify the source of the Testimonial by indicating your first name, last initial, city and/or state. Thank you for taking the time to share your thoughts with other Heavenly Flowers customers.
Your personal information provided to the Heavenly Flowers, including any sensitive data, the Heavenly Flowers stores them in a computer database, and uses for the purpose of operating the business activity. This includes also those companies cooperating with Heavenly Flowers, which are outside the borders of Europe. We are protecting the personal data, and the publicity of data of public interest is also made on the basis of the existing laws.
For Heavenly Flowers it is extremely important to protect your personal information. Heavenly Flowers’ data management principles are in accordance with all data protection legislations. For serving you the best we can, Heavenly Flowers collects, transmits and uses personal data for the transactions.
For example, when you register and order a product, we kindly ask you to provide your personal information with us. The information you can share can be your name, address, telephone number and e-mail address! Your credit card information is only used for the payment processing. Your credit card information is only necessary when you complete an order.
Heavenly Flowers uses your information to:
- help you during transactions or ordering processes;
- detect and prevent security threads, fraud, or other harmful activities;
- communicate with you about the product.
Heavenly Flowers manages all personal information confidential and takes all safety, technical and organizational measures to ensure data security.
Heavenly Flowers website regularly uses technologies such as cookies. A “cookie” is a small file stored by your web browser on your computer. Cookies allow us to recognize you when you arrive at our Website by associating an anonymous identification number in the cookie. At no time is your name, street address, or credit card number stored within one of our cookies.
These cookies allow us to understand how you clicked to our Website and what pages you click on during your visit to our Website. Understanding how you shop allows us to improve and personalize your shopping experience and speed your checkout process. We may use technologies such as cookies to provide you with enhanced online display advertising tailored to your interests.
Accepting cookies through your web browser is your personal choice. You can set your browser to disable cookies. However, if you choose not to accept cookies, we may not be able to provide you with the best online experience specifically tailored to your needs.
We use a third-party service provider to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services.
This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.
Disclosures As To Google Analytics Features: Our Website also employs several applications that are available from Google, termed Google Analytics Advertising Features. These may include the following: Google Adwords / Retargeting, Google Analytics, Google Universal Analytics, Google Tag Manager, Doubleclick and the Google Sponsored Promotion service. These Advertising Features may work together with cookies and cookie technology in the manner described above.
Our Website is not directed to individuals under the age of fourteen (14), and we request that these individuals do not provide personal information through our Website. We do not knowingly collect information from children under 14 without parental consent.
You agree to defend, indemnify, and hold harmless Heavenly Flowers and its affiliates from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of our Website or any breach by you of these Sale Terms.
Limitation of Liability
Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall Heavenly Flowers or any of its affiliates, employees, directors, officrs, agents, vendors or suppliers be liable to you or to any person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use our website, including, without limitation, damages for lost profits, loss of goodwill, loss of data , work stoppage, accuracy of results or computer failure or malfunction, even if an authorized representative of Heavenly Flowers has been advised of or should have known of the possibility of such damages.
Subject to the foregoing, in no event will have known of the possibility of such damages. Subject to the foregoing, in no event will Heavenly Flowers be liable for any damages in excess of the fees paid by you in connection with your use of our website during the six-month period preceding the date on which the claim arose.
The Contracting Parties relating to the formal validity of statements of the contract are indicating as condition the written format of the statements. It is considered written format the letter, the email and the electronically signed email message.
The Contracting Parties are entitled to change the delivery address by unilateral delaration. However, the change is in force starting with the communication with the other party.
The Customer is required to notify the Heavenly Flowers about her/his change of address, Heavenly Flowers can not be held liable for any damages caused by the failure of the change.
The postal items (the products) shall be considered delivered, if the consignee has taken over. The postal item shall be considered delivered also, if the consignment dispatched to the delivery address returns with “the recipient is unknown” or “has not taken” indication to the sender.
The postal item sent to the delivery address within 10 days of dispatch shall be considered delivered, even if according to the previous paragraph, the delivered status can not be determined. The Heavenly Flowers reserves the right to change its operation in any kind. If necessary, the Company can raise the prices of the product, if for example the VAT of the products is increasing, or the purchase prices of the raw materials needed for the products are rising significantly. The Customer tant will be informed of any changes.
The Contracting Parties are agreeing that on issues not covered by this contract and the Regulations are applying the Swiss laws and rules. In the event of any disputes arising from this contract, the Contracting Parties shall abide by the exclusive jurisdiction of the Swiss laws and Authorities. In case if the Customer buys on the Heavenly Flowers’ official website, then she/he adopted these policies, she/he have read it, and is bound to all its provisions as being in all things in conformity with her/his will.